How we collect, use and protect your personal information
GetSecureLoan.com's loan matching service connects consumers with prospective lenders in our direct network ("participating lenders"). GetSecureLoan.com is not a lender and does not make loan or credit decisions. We do not guarantee acceptance into any loan programme or specific loan terms from any participating lender.
This policy explains clearly how we use the personal information we collect from you when you use our website to find a financial product or service. Please read it in full to understand what information we collect, how we use it, and your rights regarding access, update and deletion of your data.
If you are redirected to a third-party website, we are not responsible for how they use your personal information. Please read their privacy policy separately. This policy only covers how we process your information.
Information you give us: Information you complete on online forms, and information you provide when contacting us by phone, email or other means.
Information collected automatically: As you interact with our website, we automatically collect technical data about your equipment and browsing behaviour via cookies, server logs and similar technologies.
We only collect and use your personal information when the law allows us to. We process your data for our legitimate business interests, to provide our service to you, and to comply with legal obligations. We will not share your personal information with any third party for their own marketing purposes.
You can set your browser to refuse cookies — please see our cookie policy for details. If we need to use your information for an unrelated purpose, we will notify you and explain the legal basis.
| Purpose / Activity | Data Type | Lawful Basis |
|---|---|---|
| Enable you to use Our Service and submit your application to partners | Identity, Contact, Financial, Employment, General | Legitimate interests (operating and improving Our Service) |
| Use our Eligibility Checker tool | Identity, Contact, Financial, Employment | Legitimate interests |
| Communicate with you about your enquiry and similar services | Identity, Contact, Marketing | Legitimate interests / Legal obligation |
| Present relevant advertisements via advertising networks | Identity, Marketing | Legitimate interests |
| Administer, improve and protect our business and website | Identity, Contact, Technical | Legitimate interests / Legal obligation |
Unless required by law to keep your information for a different period, we retain it for no longer than 12 months from the date you last used our service, or until you request deletion. Deleted data may remain on backup systems for legal or regulatory reasons.
We also share information where legally required — for example, to prevent or detect crime, or in the event of a business sale or merger.
We do not make automated decisions about you. However, Our Partners may use automated processes — such as soft credit searches — when reviewing your application. A soft search is recorded on your credit file but is only visible to you, not other lenders, and does not affect your credit rating.
You have the right to ask Our Partners not to make a final decision based solely on automated means, and to request a human review of any automated decision.
Although we do not routinely transfer personal information outside Australia, we may occasionally need to do so where Our Partners or third-party suppliers are based internationally. In all cases, we ensure equivalent levels of data protection are applied.
We have appropriate security measures in place to prevent unauthorised access, loss, alteration or disclosure of your personal information. Access is restricted to employees and contractors who have a legitimate business need. We have procedures to manage any suspected data breach and will notify relevant parties as legally required.
We use Google Display Network (GDN) Impression Reporting, Demographics and Interest Reporting, Remarketing with Analytics and Segments to improve our site and advertising. You can opt out of ad personalisation at any time via your Google Ads Preferences Manager. For more details, see our Cookie Policy.
Any updates to this policy will be posted on this page. Please check back regularly. If significant changes affect how we use your personal information, we will communicate this to you directly where possible.